File Sharing

If you want to download a file from the remote PC you have to allow https://*.remote.xeox.com to open pop-up windows. Normally you are automatically prompted by your browser, when you are downloading a file.

In the chance this is not the case, please checkout the help pages of you respective browser:

Chrome

Block or allow pop-ups in Chrome - Computer - Google Chrome Help

By default, Google Chrome blocks pop-ups from automatically showing up on your screen. When a pop-up is blocked, the address bar will be marked Pop-up blocked

https://support.google.com/chrome/answer/95472

Firefox

Pop-up blocker settings, exceptions and troubleshooting | Firefox Help

Learn what pop-up windows are and what settings Firefox has for blocking or allowing them.

https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

Safari

Allow or block pop-ups in Safari on Mac

In Safari on your Mac, allow or block pop-up windows from websites.

https://support.apple.com/guide/safari/block-pop-ups-sfri40696

Enabling Firefox Clipboard

If you are using Firefox (Current Version 127.0.1 or older) and experiencing issues with the copy-paste function, you might need to enable clipboard access. Follow these steps to resolve this issue:

Open Firefox Configuration:

Type about:config in the URL address bar and press Enter.

Search for Clipboard Settings:

In the search filter input field, type clipboard.

Modify Clipboard Setting:

Locate the setting dom.events.testing.asyncClipboard.

Change its value to true by double-clicking on it or using the toggle button.

Your copy-paste function should now be enabled.

Troubleshooting

File Sharing

Chrome

Firefox

Safari

Enabling Firefox Clipboard